AI Chatbot for Hotels
An AI Assistant trained specifically for hotels — answering customer questions on WhatsApp, web chat and your phone line, 24 hours a day.
Why Hotels Need AI
Hotel guests ask the same questions over and over: do you have a room for Saturday, is breakfast included, is there parking, can I check in early, is there a lift, do you allow dogs. These messages arrive at all hours, often from guests who have already booked and just need a quick answer — and if nobody replies within 15 minutes, you have an irritated guest before they have even arrived.
An InfoBot AI chatbot answers these instantly, 24/7, in the warm tone you would want your front desk to use. It knows your room types, your prices, your facilities, your policies and your local area. It can take new booking enquiries, share availability, and hand off the genuinely complex requests cleanly to your team.
Hotels using InfoBot report that night-time enquiries become night-time bookings, breakfast questions stop interrupting reception, and the team can focus on the guests actually in the building.
What It Handles
Every conversation your team currently has on repeat — handled instantly, without missing a customer.
Availability & rates
Real-time room availability and pricing pulled from your PMS — guests get an instant answer, not a 'we'll get back to you'.
Take new bookings
Capture booking enquiries with dates, party size, room preferences — qualified and ready for reception to confirm or, on direct integrations, booked immediately.
Pre-stay questions
Parking, breakfast, check-in times, dog policy, accessibility, late arrivals — answered instantly so guests arrive happy.
Concierge requests
Local recommendations, taxis, restaurants, things to do — the AI is briefed on your area and gives genuinely useful suggestions.
Day-of-stay support
WiFi codes, room service, extra towels, late checkout — handled on WhatsApp without guests needing to call down.
Reduce phone load
Every routine question handled on chat is one fewer call interrupting reception during a busy check-in.
Real Customer Questions
These are the kinds of questions your AI chatbot will be answering for hotels customers — sourced from real enquiries we see every day.
- Do you have a double room available for this Saturday?
- Is breakfast included in the rate?
- Is there free parking on site?
- Can I check in early — say 1pm?
- Do you allow small dogs?
- What's the latest checkout time?
- Is there a restaurant within walking distance?
- Do you have a lift? My mum has trouble with stairs.
Frequently Asked Questions
Does the chatbot integrate with our booking system?
Yes. We integrate with most modern PMS and channel managers (Cloudbeds, Mews, Little Hotelier, SiteMinder, Beds24 and others). For independent B&Bs without a PMS we can work from a calendar or spreadsheet.
Will guests be confused by talking to AI?
Most guests appreciate the speed of reply more than they mind that it is an AI. We introduce the bot with a name and a friendly opening line — guests usually do not realise it is AI, and when they do, they keep using it because it is faster than waiting.
Can it handle multiple languages?
Yes. It can reply in any major language — useful for international guests. It detects the language of the incoming message and replies appropriately.
What about complaints?
The bot is trained to recognise complaints or sensitive issues and immediately hands the conversation to the duty manager with a summary. Nobody wants AI handling a guest who has had a difficult evening.
Is it compatible with WhatsApp Business?
Yes — we use the official WhatsApp Business API. Your existing WhatsApp Business number works as-is. We can also connect it to your website chat widget, your email or your phone line.
How much for a small hotel?
Most independent hotels and B&Bs run on the £37/month WhatsApp plan or £137/month for higher volume and voice. No setup fee on the standard packages.
Related Solutions
Built for Hotels
An AI chatbot trained on your hotels business — live in a week, from £37/month.
Get Started